Return & Replacement Policy

At Hearthvale Coffee, Your Satisfaction Matters

Because every bag of coffee is freshly roasted to order, we are unable to accept returns on coffee products. However, if something isn't right with your order, we're committed to making it right.

Damaged, Incorrect, or Defective Orders

If you receive an incorrect item, damaged package, or defective product, please contact us within 7 days of delivery at [your email address].

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Photos of the product and packaging (if applicable)

Once reviewed, we'll work promptly to provide a replacement or appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an order is delayed, returned, or undeliverable due to an incorrect address provided at checkout, additional shipping charges may apply for replacement orders.

Lost, Stolen, or Carrier Issues

Once an order has been shipped, delivery is handled by the carrier. If a package is marked as delivered but cannot be located, or if a carrier-related issue occurs, please contact us. We will work with you to determine the best solution and assist where possible.

No Returns on Coffee Products

For food safety and quality reasons, we cannot accept returns of coffee, tea, matcha, or other consumable products. Please do not send products back to us unless specifically instructed.

Our Commitment

Every Hearthvale Coffee order is freshly roasted and carefully prepared with quality and freshness in mind. If we make a mistake, we will do everything we can to make it right.

If you have any questions regarding your order, please contact us at:

Email: [your email address]

Thank you for choosing Hearthvale Coffee.

Freshly Roasted • Crafted With Care • Delivered To Your Door